Question 1

Are your mechanics and technicians certified?

Accepted Answer

Yes, the team of Universal Motorcars Las Vegas is ASE-certified/ Platinum I-Car certified.

Question 2

How do you ensure transparency in pricing for repairs?

Accepted Answer

We ensure transparency in pricing by providing detailed, upfront estimates for all repairs. Our estimates break down the costs for labor, parts, and any additional services, so clients know exactly what to expect. We also communicate any changes or additional work needed before proceeding, ensuring there are no surprises.

Question 3

Can I book an appointment online or over the phone?

Accepted Answer

Yes, you can make a call and book your appointment.  By filling a few details, Get a quote. We also welcome walk-in appointments.

Question 4

Do you offer services on weekends?

Accepted Answer

We don’t service on Sunday, but we can offer it on Saturday (8:00 AM – 2:00 PM).

Question 5

Do you provide collision repair services for all makes and models of vehicles?

Accepted Answer

Yes, we provide collision repair services for all makes and models of vehicles. We are factory certified collision repair center of Ford, KIA, Hyundai, Nissan, Infiniti, Ford, Jeep, Chrysler, Dodge, Ram, Fiat, Honda and Toyota approved repair facility.

Question 6

Do you offer roadside assistance or towing services for damaged vehicles?

Accepted Answer

Yes, we offer towing services! We provide free towing for damaged vehicles when the repairs qualify. Our goal is to make the process as smooth as possible for your clients, ensuring their vehicles are safely transported to our facility without additional cost to them

Question 7

Do you have warranty on repairs?

Accepted Answer

Yes, we offer warranties on our repairs. We provide a 1-year or up to 12,000 miles warranty on all mechanical work and a limited lifetime warranty on collision body paint and workmanship as long as the original owner retains the vehicle. If ownership changes, the collision repair warranty does not transfer to the new owner. Our goal is to ensure quality and peace of mind for our customers.

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